REQUESTS, COMPLAINTS, SUGGESTIONS AND COMPLIMENTS -

Date *:

Do you wish to remain anonymous in your claim? *:

Yes No

Full name *:

Type of ID *:

Identification Document Number *:

Mailing Address *:

How do you want to receive the answer to your request? *:

Correo físico Email

Phone Number :

Country *:

Department *:

City *:

Email address *:

Fax:

It is important that you properly fill out the requested information, so that your complaint, claim, suggestion or congratulations is processed in a timely manner. The fields marked with an asterisk (*) are mandatory.

2. Types of Communication

SELECT TYPE OF MESSAGE

REQUESTS of a general or particular nature, which the citizen makes in order to receive a response on subjects of competence of the SINCHI Institute.

COMPLAINTS Dissatisfaction or displeasure due to the performance or behavior of an employee or the institute itself.

CLAIMS Statement of disagreement regarding the provision of services on the part of the Institute.

SUGGESTIONS Recommendations for the best development of the Institute's activities.

COMPLAINT When an allegedly irregular conduct is brought to the attention of the Entity so that the corresponding investigation can be carried out, for which the circumstances of time, manner and place must be indicated, in order to establish responsibilities.

CONGRATULATIONS An expression of satisfaction with any of the activities of the Institute.

Attachment :

Message *:

I expressly and irrevocably authorize and in accordance with Law 1581 of 2012 and Decree 1377 of 2013, to carry out the treatment of the information of the personal data that is reported in this document in accordance with the provisions of the Protection and Treatment Policy of personal data published on the website in the link Personal Data Protection Policy *:

Lea aquí la política de tratamiento de la información

Al enviar este formulario, el sistema generará de manera inmediata un acuse de recibo, que incluirá el número de radicación, fecha y hora de presentación. Este comprobante aparecerá en pantalla y será enviado automáticamente al correo electrónico registrado por el ciudadano.

Tiempos de respuesta:
De conformidad con la Ley 1755 de 2015:

Peticiones de interés general o particular: 15 días hábiles
Peticiones de documentos y copias: 10 días hábiles
Consultas: 30 días hábiles
Denuncias: Se remiten a la autoridad competente y se informa al denunciante
Reclamos: 15 días hábiles
Quejas y Sugerencias: 15 días hábiles
Felicitaciones: Respuesta inmediata o dentro de 10 a 15 días hábiles

PQRSD Anónimas:
El Instituto SINCHI recibe peticiones, quejas, reclamos, sugerencias, denuncias y felicitaciones de manera anónima, conforme a la Ley.